The Psychiatric Center Emmendingen is a healthcare facility with around 1,600 employees that covers the entire spectrum of adult psychiatric care.
The starting point
Previously, all incoming messages were retrieved by employees via the special government inbox and manually compared with the core data of the internal database and the hospital information system HIS (Nexus) to ensure correct forwarding.
The task
The goal was to eliminate all manual steps in order to achieve realtime processing and reduce the workload for employees.
Additionally, data protection was to be ensured through shadow processing.
The solution
By using the intelligent communication platform NOVO CxP, combined with the Governikus solution MultiMessenger, all beBPo messages and attachments (.PDF and .XML) are retrieved fully automatically via a central inbox and the xJustice information is extracted. For classification purposes, the messages are analyzed by unique keywords. A set of rules matches the extracted information with the core database and then forwards it to the HIS via an individually defined interface.
The result
By using NOVO CxP @beBPo, all incoming beBPo messages are now automatically processed 24/7 via a central inbox – reliably and in compliance with data protection regulations. The elimination of manual steps noticeably reduces the workload for employees. Additionally, the use of NOVO CxP offers expansion options for the automation of more specialist procedures.
At a glance
By using NOVO CxP @beBPo, all incoming beBPo messages are now processed automatically and centrally 24/7 via a central mailbox.
By minimising human interaction, sensitive data is better protected, but at the same time processed quickly and reliably.
Our platform adapts to your needs and can be easily expanded by additional solutions for other processes.
